Frequently Asked Questions

If I lose my certificate, can you issue me another one?
Based on the volume of participants we have, we cannot keep copies of certificates for each participant. However, certificates should be saved in your Teachable account.
How can I talk to a live person at ITTA?
You can send an email to, however it is a global company so please allow for 7-10 business days for a response.
How is ITTA accessible globally?
We use a platform that is globally accessible, we provide asynchronous courses, we partner with and have presenters from countries all over the world.
How can I become a presenter or partner with ITTA?
Please send an email of interest to which includes your area of interest, your name and your credentials.
I don't see a topic that I need. Can I make topic suggestions?
Yes! We are consistently growing and would love to know what areas of interest our audience would like to see next. Please send suggestions via email to
What is your professional conduct/non-discrimination policy?
It is the policy of ITTA to ensure balance, independence, objectivity and professional integrity and rigor in all of its continuing education activities. ITTA does not discriminate on the basis of gender, age, socioeconomic or ethnic background, sexual orientation, or disability.
Do I have to be a mental health professional to take a training?
Currently all trainings are aimed towards mental health professionals. It is our hope that in the future will be able to offer courses for para-professionals in many more professions.
What qualifies as a mental health professional?
All course descriptions will include an appropriate target audience list.
What do I get when I register for my course?
First and foremost, a unique learning experience that is inclusive of global voices and supportive of international capacity development! Participants are in the unique position to give and receive simultaneously. Additionally, licensed mental health providers can received continuing education credits for approved courses and pre-licensed providers or students can build their skill set in areas of interest.
When will I get my zoom link?
For live courses: You will receive an email containing your link to the course via Teachable 24 hours prior to the start of the course
When will I get my continuing education certificate?
After completion of the course and the feedback survey, a CE certificate will automatically be sent to the email you registered with.
Why do you require that my camera is on throughout the online training?
Attendance verification for CE’s & to maintain safety for all participants
What if my camera doesn't work?
Please email, prior to the start of the training so we can arrange a way for you to receive a recording of the training*.
If I pay for the course, will the recording be available for me to view later?
Some courses will be available via recording and some will not, it will be indicated in the description.